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Smart early check-in

Generate more revenues with no effort by letting Duve offer your guests the option to book an early check-in in a smart process.

By enabling the Duve Early check-in upsell option, the system will offer your guests the possibility to order an early check-in in the pre check-in wizard and in the guest app.

The early check-in option will be visible to the guests only if the previous night before the guest arrival is not occupied.

In the early check-in upsell settings page you can configure:

    1. How many days before the check-in Duve will offer early check-in
    2. Timeframes and pricing
    3. Payments methods
    4. The message that will be sent automatically to the relevant guests

Get started

To set up the early check-in upsell, go to the Settings page > Check-in tab, and scroll to the Check-in options box. Click on “+Add Method”

You must enable the Services by Duve first, to be able to configure early check-in.


Early Check-In settings


The early check-in is a smart & unique check-in method, based on the check-in options you already have in Duve. The main difference is that a smart early check-in method will only be visible to the guests if the previous night before the guest arrival is free.

After the regular fields of the check-in method, you have the switch to turn on the possibility to make this check-in option a “Smart early check-in method”.

The first option after the switch is for you to choose if the booking of this early check-in option will be available for the guests all the time, or only a few days before the check-in. If you choose the option of a few days before, you need as well to choose how many days before the check-in it will be visible to the guests.

Important: if the night before the guests check-in is occupied, the early check-in option won’t be visible to the guests at all.


You can choose to enable discounts for the guests who will book their early check-in through Duve.

You can set how much discount the guest will receive, depending on how many days before the check-in the service will be booked.

Upsell auto message

Set an automatic upsell messages, to let your guests know about the early check-in options.

You can set how many days before the check-in and at what time your guests will receive the auto message and if the message will be sent via the Duve chat or SMS (or both).

Message text

Add the message text (or use our template) your guests will receive and add the dynamic parameters on the right side of the text to make a personalized message, with the reservation and property details.

After you edit, don’t forget to click on Translate to all languages and then Save. Like this, your guests will receive the message in their own language.

Payment options

In the first part of the check-in method, you can determine the guest’s payment options. Either by Cash or/and by credit card.

To add the credit card option, you need to connect your account to a Stripe account, in the Services tab under the settings.

Cancellation options

Until a day before of the guest check-in date, they can edit their preferred check-in option, and if they paid with a credit card, the payment will be refunded to them automatically.

After that date, the guests can’t edit their preferred check-in option.

You can refund the guest credit card payment until seven (7) days after the check-in date.  

That’s it, you are done.

As always, for any questions or assistance, it is best to contact us through the chat in the front desk. We are at your service.

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